FREQUENTLY ASKED QUESTIONS

HERE'S WHAT YOU NEED TO KNOW

  • Chevron down DO I HAVE TO PURCHASE TICKETS IN ADVANCE? MAY I PURCHASE WITH CASH?
  • Tickets must be purchased in advance. You may purchase tickets through our secure website or call (877) 568-6877. Please make sure you purchase tickets well in advance of your desired tour date, as our tours sell out quickly. We have a no refund policy.

  • Chevron down IS THERE A WAITING LIST IF THE TOUR I'M INTERESTED IN IS SOLD OUT?
  • We currently do not have a waiting list. Please contact us to find out if an additional tour has been added that suits your schedule.

  • Chevron down WHAT IF THERE IS BAD WEATHER?
  • Tours are given rain or shine. A good portion of our time is spent walking outdoors. However, on our food tasting tours, we do spend time inside establishments, so you are not subject to the elements the entire tour.

  • Chevron down WHAT TYPE OF CLOTHING AND SHOES SHOULD I WEAR?
  • We do a fair amount of walking on our tours. You should dress casually and wear comfortable shoes or sneakers.

  • Chevron down HOW MUCH FOOD DO WE EAT ON THE FOOD TASTING TOURS?
  • You taste foods from five different specialty shops, ethnic eateries, and restaurants. It’s more than enough food for a hearty lunch. Our promise to you is that your bellies are full by the end of the food tour.

  • Chevron down WHAT IF I HAVE DIETARY RESTRICTIONS OR FOOD ALLERGIES?
  • Please be sure to let us know if you (or anyone in your group) has a dietary restriction (e.g. vegetarian, diabetic, allergy, etc.) when you purchase your tickets. All tastings are prepared in advance at each location based on the information you provided to us at the time of ticket purchase. Please be sure to purchase your tickets in advance so that we have adequate time to prepare your tasting substitutions.

    Last minute dietary changes on the tour cannot be accommodated. We apologize for the inconvenience. Our tastings are designed to bring you the best of what each renowned food establishment has to offer. In particular, at locations that specialize in traditional, family recipes, there isn’t always a “next best” option we can offer that meets your specific dietary needs.

    If you HAVE SEVERE FOOD ALLERGIES please contact us or call us at 877-56-TOURS before purchasing tickets for any of our food tours.

  • Chevron down DO YOU OFFER VEGAN AND GLUTEN-FREE OPTIONS ON THE FOOD TOUR?
  • We offer vegan, gluten-free, or dairy-free options at some but not all the tasting locations. If you are vegan or gluten-free, please contact us or call us at 877-568-6877 before purchasing tickets for any of our food tours.

  • Chevron down DO YOU OFFER VEGETARIAN OPTIONS?
  • Yes. We have vegetarian options on our food tours. Be sure to let us know well in advance and we can make the appropriate substitutions.

  • Chevron down DO YOU OFFER KOSHER OPTIONS?
  • The majority of the food tastings are not guaranteed kosher. If you keep kosher please, contact us or call us at 877-56-TOURS before purchasing tickets for any of our food tours.

  • Chevron down WHAT IF I AM LATE?
  • It is a good idea to arrive at the meeting location 10-15 minutes prior to the tour start time. In fairness to the people who arrive on time, we leave promptly at the tour start time. If you are late, you may call us at 877-56-TOURS to try and find the group once they have left. There are no guarantees you will be able to find the group, as our guides are narrating the tour and may not pick up their cell phones. There are no reschedules or refunds for latecomers who cannot find the group.

  • Chevron down MAY I RESCHEDULE MY FOOD TOUR?
  • You may reschedule your food tour within 72 hours of the tour start date and time. There us a $20 rescheduling fee, should you need to reschedule within 72 hours before your tour date/time. We preorder the food 72 hours in advance. Once we pre-order the food, you have to pay the $20 fee.

  • Chevron down HOW MUCH WALKING IS THERE ON THE FOOD TASTING TOURS?
  • We’re on our feet for approximately three hours. We walk at a casual pace and stand in place for a few minutes at various attractions. The streets have a slight incline and you have to walk up small stairs at some of the establishments. Please let us know in advance if you have difficulty walking up a few flights of stairs, and we can make arrangements for you.

  • Chevron down ARE YOUR TOURS APPROPRIATE FOR CHILDREN?
  • Our friendly and knowledgeable tour guides make learning about the history, culture, and foods of the neighborhoods we visit interesting, informative, and fun. Please gauge whether or not you think this tour is appropriate for your child. Children under the age of 5 are free, unless they’re going to participate in all of the food tastings. You may bring a stroller on the tour, but it might have to remain outside if the food establishment is busy.

  • Chevron down ARE PETS ALLOWED ON YOUR TOURS?
  • Pets are not allowed on any of our food tasting tours. San Francisco law prohibits pets from entering an establishment that serves food or drink.

  • Chevron down IS YOUR TOUR VERY TOURISTY? DO NATIVE SAN FRANCISCANS TAKE YOUR TOURS?
  • Our tours are specifically designed to take you to the hidden gems only the neighborhood locals know about. Therefore, our tours take you off the beaten path, so you’re not mobbed by tourists on crowded streets. Native San Franciscans take our tours to explore neighborhoods other than the ones they live in and learn where to find the best culinary delights. None of our tours have a touristy feel to them. Our goal is for you to revisit a neighborhood like a local.

  • Chevron down ARE TOUR GUIDE GRATUITIES INCLUDED IN THE PRICE?
  • Tour guides gratuities are not included in the cost of your tour. We generally recommend giving your guide between 15% – 20% of the purchase price of the tour. Our tour guides are dedicated to making your tour the highlight of your stay in San Francisco.

  • Chevron down ARE GIFT CERTIFICATES AVAILABLE?
  • Yes. A walking tour is a great gift to give someone living in or visiting San Francisco. Gift certificates can be purchased by clicking on the Buy a Gift Certificate link on our website.

  • Chevron down CAN I BOOK A PRIVATE TOUR?
  • Yes. Private tours are available for our North Beach, Mission District, and Chinatown food tours. To inquire about a private tour, please fill out the form on our private tours page. Our tour director will contact you within 24 hours to inform you if the date and time is available.

  • Chevron down WHAT ARE THE REQUIREMENTS FOR A PRIVATE TOUR?
  • There is a minimum charge for a private tour. We can accommodate large groups up to 75 people, but the group is split up into groups of 25 people with their own private tour guide. The earlier you book your private tour, the better able we are to accommodate your needs. For pricing and information regarding private tours, please refer to the private tours page.

OTHER QUESTIONS?

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